Useful Stay Information

Weekly Rental Price List 2024
Excluding the Tourist Tax, to be confirmed at the time of booking

The prices include:

  • Electricity
  • Gas
  • Hot and cold water
  • Agency fees

The prices do not include:

  • Stamp duties as per current regulations
  • Contract Expenses Contribution: €70.00
  • Air conditioning usage where available, upon request
  • Tourist Tax required by the Municipality of Caorle

Mandatory Final Cleaning Fees:

  • Studio Apartment: €55.00
  • One-Bedroom Apartment: €65.00
  • Two-Bedroom Apartment: €75.00
  • Villas: €95.00

Services upon request:

  • Extra bed: €6.00 per day

Security Deposit:

  • Apartments: €100.00
  • Villas: €200.00
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Stay and Rules

1- RESERVATION
Reservations can be made directly at our offices, by phone, fax, email, or Skype, or through our website. The reservation is considered confirmed only upon receipt of the "Confirmation Letter" that ABC Agency will send immediately after receiving the deposit. The Agency reserves the right to refuse deposits that arrive more than ten days after the date the apartment was made available.
2- PAYMENT
30% of the rental fee (minimum Euro 100.00) must be paid as a deposit directly to the Agency, either by mail (ordinary postal order or online), through credit card on our website, or by urgent bank transfer. The balance of the rental fee, along with any additional charges, must be paid upon arrival when collecting the apartment keys. Please note that payments with €200 or €500 banknotes will not be accepted in accordance with anti-money laundering regulations. In the case of bookings with an arrival date less than 10 days away, the deposit must be paid immediately via online postal order or credit card, or the reservation will be canceled.
3- CANCELLATION
The deposit will not be refunded under any circumstances. In case the applicant is forced to cancel the reservation, notice must be given at least 5 weeks before the start of the stay. Otherwise, if ABC Agency is unable to rent the apartment to others, the applicant is required to pay the remaining amount as agreed upon in full. If the client decides to return the apartment earlier than the agreed-upon end date in the lease contract, ABC Agency will not refund the rent and expenses already paid.
4- ARRIVAL
Arrival must take place on the scheduled day between 4:00 PM and 7:00 PM in the afternoon (pay attention to daylight saving time). In case of delay, please notify ABC Agency promptly. Otherwise, the apartment will be held available for only one more day, after which it may be re-rented, with the consequences for the client as mentioned in point 3. Upon arrival, identity documents of all individuals occupying the apartment must be presented for registration. Any deficiencies (cleaning, inventory, etc.) found in the chosen accommodation MUST be reported to the Agency within and NOT MORE THAN half an hour from the key handover, once it has been confirmed that the apartment and/or villa are in order. In the absence of such notification, the aforementioned defects and discrepancies will be presumed to be attributable to the tenant. To expedite the arrival procedures, it is recommended to send the information containing the details of the apartment/villa occupants in advance via email or WhatsApp.
5- PRICE
The rental price is indicated in the "Confirmation Letter" as well as on the pages dedicated to the price list on our website. The price does not include stamp duty and contract expenses recovery. Other optional or mandatory charges, but variable depending on the client's needs, are outlined on the pages of the Price List dedicated to additional expenses. By making the deposit payment, the client also expresses their knowledge and acceptance of these additional charges. Additionally, the price does not include the Tourist Tax required by the Municipality of Caorle and the security deposit, which will be refunded upon departure. The use of air conditioning and washing machine is always upon request.

6- RULES FOR THE STAY
It is prohibited to accommodate more people than allowed by the number of sleeping places indicated in our offer. In this regard, children are considered as adults. However, ABC Agency may authorize, upon request, an additional person to stay for an extra charge.

Pets can only be brought along if authorized by the Agency, considering the regulations of each house. The use of personal electric stoves or cookers is not allowed. All guests are required to comply with the rules of each house and, in particular, to scrupulously observe common rules regarding peace and quiet, especially in the afternoon and at night.

Pets can only be brought along with written acceptance from our agency and upon possible payment of a cleaning fee. During the stay, moving furniture or beds from their original position is prohibited. Any damage to the furnishings will be charged, as will any time required to restore the furniture to its original condition.

The tenant must commit to removing chairs and the table from the garden or terrace if the apartment/villa is left unattended or in case of a storm, and to roll up the sunshades. It is absolutely FORBIDDEN to leave doors and windows open with the air conditioner (if available) running. If this occurs, part of the security deposit will be retained.

In case of a malfunction in the air conditioning or washing machine/dishwasher (if available), the agency guarantees the intervention of a technician within 3 days from the notification of the malfunction (excluding holidays). For the days when air conditioning or the washing machine could not be used, a refund of €5 per day will be provided.

7- APARTMENT AMENITIES
All our apartments are delivered fully furnished and equipped with a gas stove or kitchen, hot and cold running water, 220-volt electricity. One blanket is available for each bed. The customer only needs to bring their own bed, table, and bath linens.

As a rule, no property is equipped with an iron, ironing board, or hairdryer. Please note that sofa beds, if present in the apartments, are considered additional sleeping places, with a different level of comfort in terms of arrangement and/or privacy, compared to regular beds. Bed or bath linens are not included but can be rented or brought by the customer.

Empty gas cylinders, upon notification, will be replaced at no additional cost, during the opening hours of the appropriate companies.

The tenant must commit to removing chairs and the table from the garden or terrace if the apartment/villa is left unattended or in case of a storm, and to roll up the sunshades. It is absolutely FORBIDDEN to leave doors and windows open with the air conditioner (if available) running. If this occurs, part of the security deposit will be retained.

In case of a malfunction in the air conditioning or washing machine/dishwasher (if available), the agency guarantees the intervention of a technician within 3 days from the notification of the malfunction (excluding holidays). For the days when air conditioning could not be used, a refund of €5 per day will be provided.

8- DEPARTURE
The apartment must be vacated no later than 10:00 AM on the scheduled day. Departure must take place during office hours to allow our staff to check the condition and cleanliness. ABC Agency, upon request, may authorize nighttime or out-of-office hours departures. However, in this case, it reserves the right to retain the security deposit mentioned in the next point and send it by mail after conducting the necessary checks and deducting the related shipping costs.

The apartment must be left perfectly clean, free of boxes, bottles, and various cans, with the refrigerator and freezer completely emptied, cleaned, defrosted, and unplugged, with the interior shelves of the furniture cleaned, and the dishes washed and put in order. Otherwise, the cleaning fee will be charged as per the price list (in addition to the cost of regular cleaning, if requested, not included here).

The municipality of Caorle implements separate waste collection; therefore, customers are requested to dispose of recyclable waste periodically and, in any case, by the evening before the departure day. Non-compliance during the stay will be assessed based on the circumstances and charged to the customer.

At the beginning of the season, each accommodation is provided with the Asvo Kit containing bags for wet, plastic, and dry waste.

9- SECURITY DEPOSIT
The tenant agrees to take the utmost care of the apartment and household equipment (dishes, refrigerator, television, mattresses, safe, and air conditioning system if provided, etc.). Any broken or damaged items must be reimbursed at market list prices.

As a guarantee of compliance with the above, the customer agrees to leave the security deposit specified in the price list to ABC Agency. This deposit will only be returned after inspecting the condition of the apartment/villa. If the agency cannot perform this check at the time of your departure, the deposit will be returned by mail on the following Monday, minus postal expenses or via bank transfer, with the related charges deducted.

In case of damages during the inspection, a letter detailing the expenses and accompanied by the relevant receipts for the restoration of the apartment will be sent to your address.

10- AGENCY'S LIABILITY
ABC Agency acts solely as an intermediary between the customer and the owner of the apartment. Therefore, no responsibility can be attributed to the agency for any breakages, accidents, losses, delays, and inconveniences that may occur during the stay. Nevertheless, the agency will provide its services to assist in resolving any issues, with the understanding that any requests for compensation must be directed to the apartment owner through the agency.

11- COMPLAINTS
Our properties have been selected based on quality and functionality criteria and are periodically inspected. All descriptions are made in good faith. We hereby disclaim any responsibility for any modifications, damage, or malfunction that occurs within the apartment without the knowledge of the landlord.

For any problems (except for damages or malfunctions caused by the customer), related to malfunctions of electrical and/or electronic appliances such as air conditioners, televisions, refrigerators, boilers, etc., which must be repaired by specialized personnel not available on-site, the intervention is included within three working days from the report of the issue. Within this period, the customer is not entitled to any refund for contractual non-compliance or any other type of damage.

Any complaints must be reported immediately upon occupancy of the property. In the absence of this or explicit authorization, customers who prematurely vacate the accommodation will forfeit the entire amount paid at the time of confirmation. Any complaints reported after the end of the stay or after departure will not be considered.

12- In the event of unforeseen circumstances in the assignment of the apartment, the Agency reserves the right to replace it with another.
13- The staff of the Agency is authorized to enter the apartments for inspections or repairs. In case of serious violations discovered after an inspection, the lease will be considered terminated automatically and immediately due to the customer's default, and the Agency may demand the immediate vacation of the premises, availing itself, if necessary, of the public force, and reserving the right to claim compensation for any damages and reimbursement of costs for interventions by specialized personnel due to improper and negligent use of the accommodation facilities.
14- The list prices are not binding for all apartments.
15- PRIVACY PROTECTION In accordance with and for the purposes of Legislative Decree 196/2003 on the "protection of individuals and other subjects concerning the processing of personal data," we inform you that the personal data provided to the Agency will be processed by the Agency itself in accordance with this law, solely and exclusively for purposes related to the provision of the reservation and catalog sending service. Sending the deposit expresses the customer's acceptance of the processing of personal data contained in the form for the purposes outlined above.
16- TOURIST TAX - New as of February 2022
The tourist tax is required by the municipality of Caorle and must be paid by every person staying in the booked accommodation. Children under 12 years old are exempt from this tax.

The customer declares to have full knowledge of all the above-mentioned contract conditions and to fully and unconditionally approve them upon signing the 'Confirmation Letter' or upon our sending of the booking confirmation email.

06/10/2023
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PAYMENTS

*   ON line with Credit Card secure payment system (immediate delivery) web www.abcmare.it

ATTENTION:the credit card Visa Electron won't work here.

N:B: so that everything correctly works, your program to browse in Internet (browser= it will have to accept the Cookies. For example, if you are in the page of payment on our site and you have compiled the demand fields but you do not see the following result page of payment summary, complete with the data that you introduced, it is surely due by your program restictions. To resolve the problem is necessary to enter the options of protection or safety of your own program of navigation (Internet Explorer, Netscape, Mozilla, etc...) and to remove from the sites with restriction the address "http://www.equo.biz/abcmare/ordine/".

At this point will be necessary to close completely (if there are more opened windows) and then to reopen the program of navigation to return to the page payments.

N.B. IF you dont' trust here the automatic payment above described, you can always send to us by email or fax the data of the credit card and to authorize the agency to effect the operation from the local POS device .

* BANK TRANSFER in favour of AGENCY ABC (nearly 10 days):

BANK CONNECTION: Bank Popolare di Verona San Geminiano e San Prospero - Agency of Portogruaro VE Italy

IBAN: IT85Y0503436240000000040056

Swift: BAPPIT21656

registered to Agency ABC 

OR

Banca Monte dei Paschi di Siena– Agency of Caorle

IBAN: IT 22 J 01030 36020 000001021069

Bic: PASCITM1454

registered to Agency ABC

* You can also make a Money Transfer with WESTERN UNION. Very quick service: one day !

* You can pay with PAYPAL

Go to your account PAYPAL and send with SEND MONEY

Write our email adress:  info@abcmare.it and write ADVANCE HOLIDAY with your NAME

Thanks

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HEALTH GUIDE

INFORMATION GUIDE ABOUT SANITARY SERVICES FOR TOURIST:

Dear Tourist,

we hope you will enjoy your Holiday in the best possible way. By the way if you need some medical assitance, we are glading to present you this little, INFORMATION GUIDE, about Sanitary Services four tourist.

Ambulatories in CAORLE:

- Caorle Centre in Viale Buonarroti, nr. 2 Tel. 0421.219814 from 08.00 am till 13.00 am and from  17.00 till 20.00 pm

- Porto Santa Margherita in Viale Venezia to Commercial Building "EURO" in the entrance of Porto S. Margherita, near Post office. Tel. 0421.261177 from 08.30 to 12.30 am and from 15.00 to 19.00 pm

- Duna Verde in Piazza Spalato, nr. 13 Tel. 0421.299594 from 08.30 to 12.30 am and from 15.00 to 19.00 pm

Children Doctor:

Dott. Vittorio Pandofini at Ambulatorio: via Silvio Pellico, 4, 30021 CAORLE VE. Tel. 0039 0421 211747tel.0039337 527476

Dott. Salvatore Rapisarda at Poliambulatorio Caorlese Tel.0039 0421.210091

In Porto Santa Margherita Dott. DIANESE in Corso Amalfi

Sundays and public holidays night and day Medical Service -Caorle: Tel.  0039 0421.219827

Hospital San Donà di Piave:  0039 0421.227711 - Via N. Sauro, nr. 25 a Km 22

Hospital Portogruaro:  0039 0421.764111 - Via Zappetti, nr. 58 a Km 25

Necessary documents for Hospilizatin:

- Passport or stay permit for citizens not beloging to EU

- E111 Model or any other model forseen by international conventions plus ID, for citizens beloging to EU

FOR YOUR PETS:

Big Hospital for pets in Portogruaro in the entrance of the Highway - Gruaro.

Doctor in Caorle.

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LOCAL INFORMATION

Local Markets

If you want to visit the local markets, here is information about the days and locations of the markets in nearby towns.
Monday morning: San Donà di Piave, near the Fish Market, behind the central post office
Lignano (UD)
Concordia Sagittaria, in the town center and along the riverside
Tuesday morning: Bibione, in the squares near Luna Park
TUESDAY EVENING from 7:00 PM in Porto Santa Margherita in the marina area
Wednesday morning: Latisana (UD) and Oderzo (TV)
Thursday morning: Portogruaro, in the historic town center, parking in the Stadium area, and Cortellazzo (VE)
Friday morning: Jesolo Paese (VE)
Saturday morning: Caorle, at the city entrance, near Acquafollie and Luna Park, and San Stino di Livenza, in the renovated historic center
Sunday morning: Torre di Fine (VE)

Beach Service
Surveillance of bathers is present along the entire stretch of our beach. Four authorized operators (lifeguards) observe the beach during the day.
However, the beach service is included in only some condominiums. Here are the main bathing establishments. Check which one is closest to you! Please note that in Porto Santa Margherita, there is also a 'free beach.'
ALGA MARINA Establishment (tel. 0421.260712) ideal for the Caravella IV, Cutter, Holiday, Jolly, La Salute, Bellavista condominiums.
LIVENZA Establishment (tel. 0421.260024) ideal for the Bora condominium.
SABBIADORO Establishment (tel. 0421.260025) ideal for the Acapulco, Al Portesin, Alvorada, Aurora, Centro Commerciale, Cutter, Gabbiano, Garden, Holiday, Ippiranga, Nicesolo, Sogg. Adriatico, Villaggio San Marco condominiums. With entertainment, tennis, bowls, table tennis, children's games, and mini-golf.
GAIA Establishment (tel. 320.4246148) ideal for the Apollo XI, Ghirlandina, La Zattera, Lemene, Lepanto, Marco Polo, Margherita 70, Nicesolo, Riello, Sole d'Oro, Villaggio Los Nidos condominiums. With entertainment and children's games on the beach. Possibility to connect to the internet via free WiFi system. To use it, it is recommended to register at the address: http://www.wireless4free.it/iscrizioni.php before going to the establishment. It is also advisable to have a laptop or handheld device with WiFi capability.
PIANETA MARE Establishment at the POOLS Bar. Cell. 346/6376840 and fax. 0421/232303 or archialep@libero.it ideal for the Ghirlandina, La Zattera, Lemene, Lepanto, Marco Polo, Nicesolo, Riello condominiums.

Fairs and Local Festivals

MAY: SUMMAGHESE in Summaga (VE) the first two weeks of May
MAY: May 1st Sansonessa Festival - Caorle in Fiore (Caorle in Bloom) - International Motorcycle Rally 'City of Caorle' - Feast of Our Lady of Pompeii
JUNE: International Sculpture Prize 'Scogliera Viva' - Italian Sailing Championship - Sailing Regatta '500 x 2' in Porto Santa Margherita
JULY: Singing Contest for Children - 1st Sunday Open Water Swimming Race - Fireworks Show - Feast of Our Lady of the Angel with the burning of the historic bell tower in Caorle
S. STEFANO FAIR in Concordia Sagittaria (VE) the first weekend of August
VIVISPORT TERRA-ACQUA RELAY TROPHY in Concordia on August 12th
MADONNA DELLA PESCHERIA in Portogruaro on August 15th
SPORTS FESTIVAL in Portogruaro in mid-August
AUGUST CELEBRATIONS in Portovecchio the third week of August
INTERNATIONAL CHAMBER MUSIC FESTIVAL in Portogruaro in August-September
LISON TOCAI EXHIBITION in Lison at the end of August and beginning of September
SEPTEMBER: Street Theater Festival - Fish Festival - 'Caorlevivisotria' historical reenactment in costume - Grape Festival
EASTERN V.to GASTRONOMIC REVIEW in Portogruaro from September 1st to 15th
GRAPE FESTIVAL in Marina di Lugugnana in mid-September
BOAT RACE WITH HISTORICAL PARADE in Concordia Sagittaria on the last Sunday of September
MADONNA DEL ROSARIO in Portogruaro on the first Sunday of October

Sports and Leisure
Porto Santa Margherita, along with Caorle and Duna Verde, offers a wide range of sports and entertainment for both adults and children.

There are sports facilities such as the Sports Stadium and the Sports Arena, two large marinas with a sailing school, tennis courts, horseback riding, cycling paths (also with guides), deep-sea fishing, a nine-hole golf course open from February to November, swimming and scuba diving courses, surfing, parasailing, rollerblading, and a water park.

Explore Porto Santa Margherita and its beautiful surroundings on a bicycle. You can choose from numerous routes along the sea or through the lagoon canals. Visit the typical 'casoni,' ancient homes of the lagoon fishermen, and discover the beautiful and relaxing Venetian countryside! Ask our offices for detailed programs of the various cycling routes available to you.

We are ready to offer you detailed food and wine itineraries, shopping, cultural trips, and more.

You can reach numerous art cities from our charming location: Venice with its islands, Burano, Murano, and Torcello. Padua, the city of Saint Anthony. Verona, the city of 'Romeo and Juliet.' Trieste with Miramare Castle.

The inland towns are also beautiful: Portogruaro, Concordia Sagittaria, Treviso.

At our agency, you will have the opportunity to book various day trips and excursions of different types, all of them interesting!

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F.A.Q.

Prenotazione
Q. Is there a summer period when the rates are more favorable?
A. Yes, usually in the week bridging between June and July, and between July and August, there are advantageous discounts. In May and from mid-September, there are always discounts, and often two weeks for the price of one in certain properties.

Q. How long does the agency hold the reservation of the apartment while I, the client, send the deposit?
A. The agency holds the reservation for a period not exceeding 4 days, after which it is free to rent the accommodation to others.

Q. Are there discounts for longer bookings?
A. Yes, for bookings of 3 weeks or more, a 10% discount will be applied (excluding the period from mid-July to the end of August) in the condominiums marked with a °, as seen in the list of our proposals.
A. Yes, for bookings of two weeks or more until the first Saturday of June and from the first Saturday of September, a 20% discount will be applied in the condominiums marked with a °, as seen in the list of our proposals.
A. Yes, for those who want to book the apartment "seasonally" from May to September, there are various advantages. We recommend not booking beyond the month of March for a wide selection.
A. Yes, for those who book at least three weeks in May or September.

Q. When are any "SPECIAL OFFERS" made available?
A. "Special Offers" are available all year round. Every month, there are special offers, and during the period of June/September, "LAST MINUTE" offers are also made available daily. To view them, simply visit the specific page on our website or follow us on our Facebook page: abcmare.

Q. Are the photos of the interiors that I see on the internet or Facebook the ones of the apartment I have booked?
A. The images of the furnishings on the website or Facebook should be considered as indicative and for reference. Always inquire about the interior details directly from our staff before making a reservation.

Q. How many people can stay in the apartment/villa?
A. The number of people in the property cannot exceed the number of beds indicated. CHILDREN and INFANTS should be considered as adults.

Q. Can I cancel my reservation if I have already booked?
A. In the event that you are forced (for serious and proven reasons) to cancel the reservation, giving us written notice, the deposit paid will not be lost if the cancellation occurs up to 30 days before arrival. The deposit can be used for a reservation in our properties during the current season or the following season. A Voucher will be issued.
For cancellations LESS THAN 28 DAYS before ARRIVAL, the deposit will be retained.
For cancellations for personal reasons:

Up to 5 weeks before, only the full deposit paid will be lost.
Within 5 weeks, if the accommodation is not re-rented, the full balance plus agency fees must be paid.
In case of NO SHOW, the deposit will be retained, and you will be required to pay the balance of the reservation.
Q. Is it possible to modify a confirmed reservation?
A. Yes, you can modify a reservation, and you will be charged a fee of €60.00 for changing the reservation.

Q. If I do not receive the confirmation letter after paying the deposit, what should I do?
A. Keep an eye on the email address you used for booking and periodically check the Spam folder. You can also request a new copy from us via email, fax, WhatsApp, or Facebook, and we will be happy to send it to you.

Q. Is there a toll-free number to call the agency?
A. Yes, we have activated a Skype account. If you use the well-known Internet messaging program, you can search for the user "abcmare" using the search function. You will find a reference to our agency that allows you to call and speak for free, regardless of your location. It's an additional service for our customers. VOIP 04219030890 or WHATSAPP +39 351 679 5055.

Q. During which period are the swimming pools in operation?
A. Each condominium has the freedom to decide the start and end dates for the pool season. Normally, these are open (at different times, depending on the condominium) from mid-June to the first or second week of September. PLEASE NOTE: between the end of July and August, during the middle of the season, the pools in each property will be CLOSED for 2/3 days to ensure the change of water and sanitary parameters. Unfortunately, there is no specific period as it depends on the daily pool readings. Typically, it happens in the last week of July or the first week of August.

Q. During which period is it possible to use the beach service of the condominiums that have it?
A. The beach service is normally available from the beginning of June until the first or second week of September.

Q. Is there a minimum number of days for a stay?
A. Normally, bookings are for 7 days with arrival and departure on Saturdays. However, in the low season (April, May, part of June, and September), bookings of a minimum of 3 days with arrivals and departures on various days of the week are possible. For longer or special stays, please contact us for a tailored proposal.

HOW TO REACH US

Q. Can I reach you by train?
A. Of course! You can book your train by visiting the website www.trenitalia.com or by calling the railway call center at 892021. You can choose from three main train stations to arrive at, and from each of them, there are taxi and bus services available to reach Porto Santa Margherita. We can also arrange a taxi service to pick you up from the airport or train station and take you to our offices. We will inform you of the rates based on the arrival station.
Taxi cell 333 4544633 or 333 9158332
MESTRE Train Station Tel. 041 715555
SAN DONA' DI PIAVE Train Station Tel. 0421 330835
PORTOGRUARO Train Station (the nearest) Tel. 0421 71223

Q. How can I reach you if I arrive by plane?
A. From the major airports in our area, taxi and bus services are available to Porto Santa Margherita.
VENEZIA - Marco Polo Airport Tel. 041 2606111 - www.veniceairport.it
TREVISO - San Giuseppe Airport Tel. 0422 31511
TRIESTE - Ronchi dei Legionari Airport Tel. 040 631484
VERONA - Valerio Catullo Airport Tel. 045 8095666 - www.aeroportoverona.it

Q. What if I arrive by bus?
A. There are various bus stations at your disposal, and from each of them, you can reach us by taxi.
ATVO Caorle Tel. 0421 383675
ATVO Portogruaro Tel. 0421 383652

ACCOMODATION

Q. Where do I pick up the keys for my booked accommodation?
A. Key pickup always takes place at our agency at VIALE LEPANTO no. 99. You can find our contact information in the booking confirmation letter or on our price list or in the signature of our correspondence emails.

Q. Until what time can I arrive in P.S. Margherita and collect the apartment?
A. The agency is open every day until 7:00 PM; if you plan to arrive later, please call to arrange a different key collection method. You will find the keys to the booked accommodation in a location near us until and NOT LATER than 11:00 PM. Beyond this time, key collection will be in the morning on Sunday.

Q. From what time can I take possession of the apartment?
A. Guest arrivals are scheduled FROM 5:00 PM because we need a few hours to perform the mandatory cleaning with required sanitization and checks after the departure of previous tourists. This means that the keys to the booked accommodation will be delivered, based on availability, between 5:00 PM and 8:00 PM. To know if there is a possibility of an early arrival, you can call us one or two days before your arrival. If your apartment is already vacant and clean, we will be happy to let you in early. If, for organizational reasons, you want to be sure, you can request, no later than 48 hours before arrival, THE GUARANTEED EARLY CHECK-IN by 1:00 PM on the day of arrival, upon payment of a supplement of €25.00 (to maintain an adequate standard, the number of accommodations with early check-in is limited and accepted at the unquestionable decision of the agency).

Q. How can I pay for my stay?
A. At the time of booking, you must pay a 30% deposit (minimum €100.00) by cash, credit card, or POS at the agency, by sending a postal order, check, or bank transfer, or through Paypal, Satispay, or online credit card payment on our website www.abcmare.it. You can make the final payment by cash, check, credit card, or POS at the agency or securely and conveniently from home with a credit card on our website or Paypal. The traceability regulation limits cash payments up to €1,999.99. Payments exceeding this amount can ONLY be made using traceable methods such as bank transfer, debit card, credit card, or bank checks (in this case, a copy of the identity document of the signer will also be requested).

Q. Are there any extra costs to be paid upon arrival?
A. There are mandatory additional costs as well as optional ones. Mandatory costs include the tourist tax, final cleaning, and agency fees. Upon customer request, other costs such as rental of sheets, towels, beds, cribs, or other items can be added.

Q. If the delivered apartment appears not to be in perfect condition, with unsatisfactory cleanliness, a faulty shutter, missing items from the inventory, how should I proceed?
A. You should report this to the agency, which will take care of addressing any necessary repairs or improvements as soon as possible. For cleanliness, in particular, such communication must occur no later than on the day of arrival, within 60 minutes of key delivery (or by the morning of the following day for arrivals after 7:00 PM on Saturday), to allow the cleaning company to reset the property.

Q. Can I clean the accommodation myself upon my departure?
A. NO! Cleaning is mandatory to avoid inspections and often unpleasant discussions about the quality of cleanliness. In any case, the accommodation must be left in order and clean, with the bathroom and floors cleaned, FREE of garbage, bottles, and boxes, with the internal shelves of the furniture cleaned, with the dishes washed, and the refrigerator emptied and defrosted, leaving the refrigerator door open; otherwise, additional cleaning fees starting from €40.00, depending on the degree of dirt left, will be charged.

Q. What documents do I need to present at the agency for key collection?
A. The customer must present themselves at the agency with their copy of the rental contract and the documents of all occupants (Italians are also required to provide their tax code). The registration of these documents is a formality required by Italian law. To expedite the procedures, we strongly recommend sending us the data by email before your arrival. Upon arrival, a security deposit will be required, which will be returned at the end of the stay after routine checks. The security deposit can be made in cash, by check, or by providing credit card details as a guarantee. The amount of the deposit is €100.00 for apartments and €200.00 for villas (for groups of young people, €100.00 per person is requested).

Q. What time should the accommodation be vacated on the day of departure?
A. On the day of departure, the accommodation must be vacated by no later than 10:00 AM to allow us to perform the cleaning and ensure the entry of new tenants. To avoid delays and inconvenience in organization, we reserve the right to charge a fee for late departures (after 10:00 AM).

Q. How does the return of the security deposit work?
A. Before refunding the security deposit, authorized personnel are allowed to carry out random inspections to verify the cleanliness and return of the rented units. If the accommodation has not been cleared of garbage, the kitchenette is not cleaned (including the dishes, which must be put away neatly), or if there is damage and/or missing items in the accommodation or furnishings, the security deposit will be retained (in whole or in part), except for any additional expenses required to restore the rented unit to its original condition.

Q. Can I depart earlier than the scheduled departure day or outside agency opening hours?
A. In the case of early departure or departure outside agency opening hours, please notify us at least one day in advance. The keys must be returned to agency staff or, by prior confirmation, in the external box for departures outside of opening hours. In the latter case, if the deposit was made in cash, it will be sent via bank transfer at a flat rate of €5.00, only upon presentation of the original "security deposit coupon."

N.B. In the case of early departure, our agency is NOT obligated to refund the rent and fees already paid.

SECURITY

Q. What should I do if my gas cylinder runs out of gas outside of office hours?
A. You can call our gas supplier, and they will bring you a gas cylinder at our expense. We recommend making sure it's actually empty because if you call unnecessarily, you may be charged €20 for the supplier's visit. After receiving the delivery, please notify our agency immediately. This service is available until 1:00 PM and in the evening until 8:00 PM. On Sundays, only in the morning until 12:00 PM.

Q. What should I do if a light bulb burns out, a shutter breaks, or I encounter other issues during my stay?
A. During office hours, visit our agency, and we will take care of the issue within 24 hours.

Q. How are your facilities in accordance with the new Law on plant safety DM 22.01.2008?
A. You can find all the technical documentation related to the various systems in the accommodation you've rented at our offices.

Q. APPLIANCES
A. It is recommended that when using a hairdryer or other various appliances, you temporarily switch off the boiler; otherwise, there could be an interruption in electrical power. Each time the ENEL power supply is interrupted, it is subsequently reduced. After three interruptions, there may be no power for at least 24 hours.

Living
Q: Can I bring animals with me?
A: Yes, if agreed upon with the agency, as only some accommodations will welcome your four-legged friends. It's important to note that large animals will only be accepted in houses with gardens. Be aware of the new road code in Italy in effect since July 1, 2003, if you're traveling by car. Small animals should be secured in a carrier, while large animals should be confined to an area enclosed by authorized netting. When making a reservation, please inform us of the presence of your pet, and there will be an additional charge of €30/€60 per booking. Upon arrival, you will need to provide your pet's documentation for routine checks. Owners are responsible for managing their pets' behavior to avoid disturbing other guests, including the use of a leash when not in your accommodation.

Q: Any advice for our furry companions during the vacation?
A: Certainly! Here are some tips from my trusted veterinarian.

If it's your puppy's first vacation, remember that it takes at least 2-3 days for them to adjust. During this time, avoid leaving them alone. Instead, use this period to teach them how to behave well in your absence. As soon as you arrive at the apartment, let them explore both the property and the room. Set up a designated area for them with a bed, their toys, and food bowls. Gradually increase the time you spend away, starting with very short intervals. When you return, reward them with a treat.
What to do if your pet barks excessively and disturbs others.
New noises and environments may pique your pet's curiosity and lead to excessive barking. It's helpful to get them used to the new "home" by being with them during the noisiest times of the day. If they start making loud noises or growling, distract them, play with them, to show them it's normal. If they persist, reprimand them, and when they stop, reward them with a "good" and a treat. If you hear them barking as you leave, wait for a few seconds before returning; they may stop immediately. If they continue, repeat the process until they stop. When they behave well, return and reward them.
Q: Can I bring my pet to the beach?
A: In some beach establishments, it is possible to bring your dog, but this must be arranged in advance and is generally limited to small to medium-sized dogs. For more information, please ask our staff. Exciting news: the Municipality of Caorle has adopted recent Italian/European regulations allowing access for our furry friends to all public beaches and areas with no more restrictions, as long as they are on a leash (muzzles for larger sizes). The municipality will soon designate specific sea areas where our friends can also take a swim. For more information, contact our offices and ask for Sabina.

Q: Whom should I contact in case of problems or special needs?
A: Upon your arrival, you will receive informative materials on using the boiler, air conditioning, and the door-to-door waste collection system in effect since July 1, 2020, along with emergency contact numbers. Our staff is at your service during office hours for any needs or information. Please don't hesitate to contact us, as this is the best way to promptly resolve your issues and avoid any complaints upon departure. For significant health emergencies, call 112 immediately.

Q: Can I smoke in the accommodation I've booked?
A: No, out of respect for all tenants, smoking is PROHIBITED in the rental units, both apartments and houses. If it is discovered during inspection that a customer has violated this rule, they will be charged for double cleaning of the apartment and laundering of all curtains and linens.

Q: If the booked apartment doesn't have a television, how can I get one?
A: You can rent a television on a weekly basis for €50. If you request it at the time of booking, we will ensure it is available in the apartment. However, 95% of our accommodations come with a television.

Q: What should I do if the television reception is poor?
A: Please note that at the end of 2010, the Italian television transmission system changed. Now, to receive a good signal, you need a digital receiver (decoder) and a good antenna. These upgrades have been made. Unfortunately, more than a year after this technical change, in large areas of eastern Veneto, including Caorle, the signal may still not be very strong. Consequently, reception of some channels may not be satisfactory. In particular, it may happen that RAI channels are not well-received in houses, while the opposite may be true in condominiums. This problem has long been known to RAI officials and regional government members. We hope they will resolve these difficulties soon. In the meantime, we apologize for the inconvenience and ask for your patience, as the agency cannot do anything about it. If your television set doesn't turn on, that's a different issue. Please inform us of this, as there may be a local problem that we can certainly address.

Q: Do the apartments come with washing machines for laundry?
A: Yes, only some apartments come with washing machines. For all others, there is a coin-operated laundry available 24 hours a day in the center of Porto Santa Margherita. Additionally, there are two dry cleaners open during office hours.

Q: Do the apartments come with air conditioning or awnings?
A: Yes, but only some apartments. If air conditioning or awnings are essential for your stay, please remember to request them at the time of booking, and we will ensure you are accommodated in units that meet your needs. When air conditioning is available, there is a mandatory surcharge based on the length of your stay. It is strictly forbidden to leave the air conditioning on in the apartment without the presence of at least one person. If we discover otherwise during an inspection, the guest will be penalized.

Q: Are there any items not provided in the apartments?
A: Bed sheets and towels are not provided in the apartments as they are considered personal items. However, you can rent bed sheets for €10 per person.

Q: Can I have a barbecue in the apartment or house I'm staying in?
A: In condominiums, it is prohibited by the condo regulations to use barbecues on the terraces. In houses, you can have a barbecue. Please ask our staff if the house you have booked is equipped with a fireplace/barbecue or not. Often, there is a fireplace but it may not come with a cooking grill due to hygiene concerns, as grills may not always be perfectly cleaned between families. We can recommend where to purchase grills at a good price, or you can bring your own barbecue accessories.

Q: Are there mosquito treatments in Porto Santa Margherita?
A: Periodic pest control measures are carried out in harmony with nature. Our employees also perform grass cutting, cleaning, and pruning of greenery as quietly and discreetly as possible. We kindly ask you not to hinder their work and to be understanding.

Q: Is it possible to attend Mass?
A: Yes, there is a small Catholic church on Corso Venezia, near the pedestrian area, where services are held every day: weekdays at 8:30 PM and Sundays at 7 AM, 9 AM, 11 AM, and 9 PM. Since 2011, a new beautiful CHURCH has been inaugurated in Viale Lepanto, the new neighborhood facing the municipal swimming pool, with various daily Masses.

Q: Are there ethnic restaurants?
A: Yes, in addition to excellent pizzerias (Caorle is home to several pizza schools, and several operators are world champions) and restaurants serving great seafood, there are Indian, Chinese, and Japanese restaurants. Many restaurants are also tailored for VEGETARIANS, VEGANS, and CELIACS.

Q: Are there amusement parks for both adults and children in the area?
A: Yes, in Caorle, you can visit the Acquafollie water park; prices are €17 for adults and €14 for children up to 130 cm. You can purchase tickets directly from our agency, and in that case, you will receive a discount of €4 for adults and €2 for children. In Porto S. Margherita, there are rides for younger children and a bowling alley for older ones.

Q: How far is Caorle from Porto Santa Margherita?
A: They are separated only by the Livenza River and are practically connected. Caorle is a charming fishing village with shops and attractions. It can be reached by car (3 km), by public transport every 15 minutes, or by ferry every 20 minutes. Since summer 2006, there has been a beautiful bike path as well.

Q: Are there supermarkets and shopping centers in the area?
A: Yes, there are supermarkets, grocery stores, clothing stores, gift shops, sports equipment stores, restaurants, ice cream parlors, and other entertainment venues. There are also large shopping centers within a 25 km radius. Some of them are listed below:

Adriatico Carrefour Shopping Center in Portogruaro (500 m from the A4 motorway exit);
Iper-coop Shopping Center - SME in San Donà di Piave, 3 km from San Dona' di Piave on the State Road towards Portogruaro.
Q: What sports can I practice in the vacation area?
A: There are several possibilities in nearby Caorle. You can download the information here and refer to the local tourist office (A.P.T.) for detailed information by calling +39 0421 81085 - 81401.

Q: Should I separate household waste before packaging the garbage bag?
A: Ideally, yes, especially if you are already accustomed to doing so; it should not be a problem. Each block in P.S. Margherita is organized for waste separation. They should be divided into: Organic waste (small green bin), Paper (also accepts wood, cardboard, and cork - large yellow bin), Plastic (also accepts glass, aluminum, and metals - large white bin), Non-recyclable waste (e.g., polystyrene, tetrapak - large light green bin). We suggest bringing your own bags for organic waste collection, as they are not available for sale here. If you have dead batteries, you can bring them to our agency or take them back home.

Q: Is there an option to connect to the Internet in Porto Santa Margherita?
A: Yes, but only in some private areas (there are no public areas that offer the service). We recommend bringing your own laptop or handheld device (smartphone) with WiFi capabilities. We also offer Internet service at our agency through a WiFi connection or by booking our Windows PC inside the premises. The service is chargeable, with costs ranging from €3 to €5 per hour, depending on the mode: using your own computer with a non-cumulative connection or using the agency's computer with cumulative connections. Any printouts will be charged separately. The service is provided through a one-time use and disposable ticket with a unique code valid for one hour. The apartments in the Galleria 3 condominium are the only ones covered by this service, as they are located directly above our agency. Alternatively, some beaches and a local bar offer the same service in town.

Medical Services
Q: Is there an Emergency Room (ER)?
A: No, the nearest Emergency Room is in Caorle.

Q: Is there a pediatrician?
A: Yes, we have an excellent pediatrician who specializes in Pediatric Medicine and Neonatology, Dr. Gianfranco DIANESE, a hospital pediatrician who sees patients in his office at Corso Amalfi No. 6 by appointment at +39 335/5288969 from Monday to Saturday, from 09:30 AM to 12:00 PM.

Q: Is there a dentist?
A: Yes, we have a good dentist, Dr. A. Scalettaris, who sees patients by appointment at +39 0421/211154 or +39 339/3663237 every day and is also available for emergencies at night and on holidays.

Q: Is there a medical clinic?
A: Yes, there are two general medical clinics, also specializing in cardiology, open to the public, one in the mornings and the other in the afternoons, including holidays. In Caorle, there is a conventioned outpatient clinic with the ASL 10 (Local Health Authority) available, offering clinical laboratory analysis, radiology, diagnostics, and various medical examinations. Phone: +39 0421/210091. You can find various specialized medical visits here.

Payments
Q: If I don't have enough cash upon arrival, can I pay a portion upfront and the rest upon departure?
A: No, for accounting reasons, we must receive the full amount immediately upon key handover, following registration. Please note that due to the new regulations starting from July 1, we cannot accept cash payments exceeding €999, including any advance payment made previously as a deposit. Therefore, PLEASE ENSURE that you check the balance for your stay and bring a Debit Card, Credit Card, or checks with you, as we cannot accept cash payments, and consequently, the keys to the accommodation will not be handed over. Additionally, according to new anti-money laundering regulations, €200 and €500 banknotes will not be accepted.

Q: Can I pay by bank checks or electronic money in the agency instead of cash?
A: Yes, in the agency, you can pay with bank checks, including cashier's checks made payable to the agency. You can also use debit cards (Bancomat) or Visa and Mastercard credit cards for payment.

Departure
Q: Do I have to pay for cleaning even if the apartment has been cleaned perfectly?
A: Yes, cleaning is mandatory because we have hired a specialized cleaning company that not only cleans thoroughly but also disinfects.

Q: What time do I have to leave the apartment and return the keys?
A: On the day of departure, to allow us to carry out cleaning and ensure the entry of new tenants starting from 4:00 PM, the accommodation must be vacated, free of people and belongings, and cleaned of waste, including the kitchen area, no later than 10:00 AM. To avoid delays and inconvenience in the organization, we reserve the right to charge an additional fee for any departures after 10:00 AM.

Q: If I wanted to leave before the scheduled day, how should I proceed?
A: You will need to coordinate with the agency for the procedure. If the departure takes place during office hours, it will be sufficient to return the keys, and after an inspection of the apartment, the security deposit will be returned. If the departure takes place outside of office hours, you can leave the keys in the mailbox next to the agency's door; the security deposit will be sent to you after deducting the shipping expenses.

Service Symbols

Possibility to bring small and medium-sized dogs. Please inquire with our staff about which facilities allow pets and the cost of the cleaning/disinfection supplement.
Swimming pool service reserved for those staying in the building. Note: The pools are open from early June to mid-September. Each residence has its own schedule for access. The management reserves the right to make any changes. We recommend checking on-site for details.

Presence of AIR CONDITIONING in the facility. Please inquire with our staff about which facilities are equipped with it. The cost is listed in our price list.
Covered parking space.
Elevator available in the building.
NO SMOKING in all our facilities for the respect of all customers.
Uncovered parking space.
Proximity to public transportation such as local BUS stop and/or taxi.
Children's playground in the green area of the facility.
DISHWASHER, please ask our staff which facilities are equipped with one.
WASHING MACHINE, please ask our staff which facilities are equipped with one.
MICROWAVE OVEN, please ask our staff which facilities are equipped with one.
SAFE, please ask our staff which facilities are equipped with one.
TV: all our facilities are equipped with it. Some apartments also have a TV in the bedroom; please ask our staff for details.
BEACH SERVICE included in the price of the stay. Valid at CHIMERE, CONDOR, MARGHERITA, MIRAMARE, MARCO POLO, and ZATTERA facilities upon request.
The beach service is guaranteed in July and August with assigned seating. In other months, you should inquire about the specific condominium regulations for your chosen building

Q: Can I feel safe in Porto Santa Margherita?
A: All our facilities have implemented cleaning, sanitization, and hygiene measures to ensure the utmost safety for you and us, in compliance with the guidelines of health authorities. Beaches and swimming pools have also been adapted to safety measures.

Q: Do I need to do anything before my arrival?
A: To minimize the time spent in our offices and expedite the check-in process, we recommend sending us the data of your travel companions and making the payment of the balance due in advance. This way, your stay inside the agency will be reduced to just checking the identity documents of all guests and the delivery of keys, which will be sanitized with each change.

Q: How does the check-in process at the agency work? A: Entry into the agency is allowed for only one member of the family, wearing a protective mask, and at the entrance, they must sanitize their hands with the disinfectant gel provided.

Q: How are maintenance carried out in the apartments? A: If maintenance or repairs are needed, our staff, along with MAX, is trained and equipped with masks, gloves, and hand sanitizer. They will carry out maintenance while respecting interpersonal distances and, when possible, by appointment.

Q: Are there any special rules for the use of pools? Can they be used? A: The pools will be in regular operation, except for those where it is not possible to comply with the health protocols. Detailed information about pool usage and any specific rules can be obtained directly at the agency. Restrooms and showers are frequently cleaned and sanitized, and hand sanitizing solutions are provided in the pool area. Pool water treatments strictly follow safety protocols, and young children are required to wear swim diapers.

Q: Do I have to wear a mask everywhere? A: The use of masks is mandatory in indoor public places, such as the agency, elevators, building entrances, condominium areas, bars, restaurants, pizzerias, and shops. In bars and restaurants, masks can be removed when seated at your table, unless there are specific regional ordinances to the contrary (e.g., Veneto Region).

Q: Can I reserve a beach spot? A: Beach services vary depending on the establishment. You can contact our staff to get recommendations for the nearest beach facility to your booked accommodation.

Q: How is the beach service organized in seaside residences? A: Beach spots are spaced apart, ensuring at least 12 square meters per beach umbrella. The positioning of sun loungers and deck chairs always maintains a distance of at least 1.5 meters between different families. Frequent cleaning and disinfection of common areas are guaranteed. Beach activities such as children's games or walks are allowed as long as the safety distance of at least one meter between people from different households is maintained. Beach equipment, such as umbrellas, chairs, and sun loungers, is sanitized after each change of family.

Q: Will there always be a free beach? A: Beach areas are accessible at all times, respecting interpersonal distancing of at least one meter and ensuring a minimum area of 12 square meters per family group. Group sports and recreational activities that could lead to gatherings are prohibited.

Q: Are bars, pizzerias, shops, and restaurants open? A: Almost all restaurants and entertainment activities in Porto Santa Margherita are open. They adhere to social distancing guidelines, arrange tables appropriately, and follow the required cleaning and sanitization measures as mandated by regulations.

If you have any more questions or need further information, please feel free to ask.

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ENVIRONMENT

Environmental Responsibility

For the past few years, we have been dedicated to reducing our environmental footprint. In 2010, we renovated our agency's premises, taking the opportunity to enhance insulation and climate control in our facilities. Now, for both heating and cooling, we use a highly efficient heat pump powered by electricity. Since then, our primary energy consumption has decreased, resulting in reduced harmful emissions. We no longer use methane gas for heating, relying solely on electric energy.

Furthermore, we have long been sourcing our energy from renewable sources, specifically from the hydroelectric plants in the nearby Trentino region. Our supplier is Trenta Spa.

However, we wanted to generate all the energy needed for our agency's operations and more. For this reason, since December 2014, we have installed a suitable photovoltaic solar system, which we expect to produce approximately 12,000 kW/h of clean electrical energy annually.

Electric Vehicles

In 2013, our partner Sabina decided to replace her traditional internal combustion engine car with a fully electric battery-powered Renault Zoe. It can typically travel around 150 km on a single full charge.

In 2017, we replaced our old diesel van with a new electric one, the Nissan e-NV200 Van. Not only does it have more cargo space than the old van, but being battery-powered, we can charge it with our self-produced energy or from renewable sources.

The surplus energy generated by our photovoltaic panel system covers a significant portion of the power required for these vehicles.

We are delighted to share our commitment to the environment with our customers.

To our customers, we say: If you are traveling with a plug-in hybrid or battery-powered vehicle, we provide access to our power outlets in the agency's parking area. Please notify us of your arrival to ensure we can assist you.

Charging Stations

For your electric journey, please consult the map of active charging stations in Italy."

Please note that this translation is provided for informational purposes and may require minor adjustments based on the specific context and audience.