Frequently Asked Questions

 

Booking

 

Q. Is there a summer period in which the rate is more convenient ?  maialino

A. Yes ! Usually in the week between June und July and between July and August the discount is advantageous.

Q. Are there discounts for the one whom books more weeks ?

A. For bookings of three weeks or more a discount of the 10% excluded the period (end july - end august) will be applied.

A. For biweekly bookings or more up to first saturday of June  and from the first saturday of September, a 20% discuont will be applied.

Asked to out Team in which building is possible these special prices.

A. For seasonal applications differente facilitations will be recognized.

Q. Is there a toll-free number to call the agency ?

A. Yes, Skype we have activated an use. If you use the well-known Internet program, you can look for the "abcmare" user with the specific function. You will find a reference to our agency that will allow you to call and to free speak, independently from the place in which find you. It is another service for our customers. TEL VOIP +39 0421 9030890

Q. In what period can i use the swimming pools?

A. Swimming pools are open from the beginning/middle of June till The middle of September. Each building can decide to change the opening period. Each swimming pool observe a different timetable, you have to check it at the arrival day.

Q. In what period can i use the private beach of the buildings? (only for the apartments that includes the private beach in the price)

A. Private beaches are open from the begin / middle of Mai till the middle / end of September

 

HOW TO ARRIVE

Q. Can we arrive by TRAIN ?

A. Sure ! You can visit www.trenitalia.com for timetables and tickets or calling the call centre 0039 892021

Rail way station MESTRE tel. 0039 041 715555

Rail way station SAN DONA' DI PIAVE tel. 0039 0421 330835

Rail way station PORTOGRUARO tel. 0039 0421 71223

From each rail way station a taxi or bus service is available to reach our resorts.

Taxi Mibile 0039 333 4544633 or 0039 333 9158332

 

Q. Can we arrive by PLAN ?

A. Sure ! From each airport a taxi or bus service is available to reach our resorts.

VENICE - Marco Polo Tel. 0039 041 2606111 www.veniceairport.it

TREVISO - San Giuseppe Tel. 0039 0422 31511

TRIESTE - Ronchi dei Legionari Tel. 0039 040 631484

VERONA - Valerio Catullo Tel. 0039 045 8095666 - www.aeroportoverona.it

 

Q. Can we reach you by BUS ?

A. Sure ! From each station you can take a taxi.

ATVO Caorle Tel. 0039 0421 383675

ATVO Portogruaro Tel. 0039 0421 383652

 

RECEPTIONchiave

Q. Can I reach Porto Santa Margherita ut to what time and to take on consignment the flat ?

A. The agency is open every day ut to the 19.00 p.m.; if you think about arriving later, it is better you phone to arrange a formality of different delivery.

Q. At what time can I take possession of the apartment ?

A. The arrival of the customers has been being anticipated for the hours 16 pm. To know if there is exceptionally the possibility to arrive the morning, you can call us one or two days before your arrival.

Q. If the delivered apartment seems not in perfect state, unsatisfactory cleanings, defective blind, objects lacking from the inventory... how do I have to behave me ?

A. It is necessary to communicate it to the agency that will provide to reppair how much is necessary as soon as possible; for the cleanings particularly such communication will have to happen within and NOT OVER 1 hour of the arrival, otherwise claim will not be accepted.

Q. Which documents do I have to introduce in agency to get the keys of the apartment ?

A. The customer has to introduce in Agency with his/her own copy of the rental leas and a document of personal idetity. If you want to save time you can pre-compile the APT FORM (list of tourists) and to deliver to us it to Your arrival. You can ask us the APT form by mail or phone. This list with the names and data of all the people will be write in all its parts. It is a formality that is required by Italian law and if you help us by filling it at home or while you wait outside the agency, your check-in will be quicker.

 

STAY

* During the check in you will be given a leaflet, where you will find important tips and information about the accommodation and the seaside resort. Please read it !

** In respect of all the tenants, you are kindly requested not to smoke in our flats / cottages.

 

Q. Can I bring  me some animals ? amicicani

A. Yes, if arranged with the agency, since only some structures will welcome your little pets. Besides, is to know well that in every casa the animals of measure large will be welcomed only eventually in cottages with garden. Attention to the new code of the road in vigor from 1st of July 2003 in Italy, if you tralvel by car. They must be bind with the transports (if their measure is small) and in a zone delimited by authorized net (if ther measure is large).

Q. If the reserved apartment is not endowed with television, how can I make up for ? TV

A. It is possible to weekly rent it to the cost of Euro 35,00. If you ask it during the booking, we will do it and you will find it in the apartment. ALL OUR FLATS and VILLAS have Television.

Q. What furnished I found i the flat ?

A. You have to bring onl Bed linen and Towels for the Bathroom. You can rent it in our office for € 10 each person the Bedlinen. The apartments are ewuipped with dishes, kitchen utensils, a pillow and a blanket for each bed. (linens, home and personal hygiene products not included) If there are no dishes or other kitchen equipment please contact our office staff immediately or MAXIMUM the day after your arrival for a new supply.

Q. Are the apartments endowed with washer for the laundry ?  lavatrice

A. Yes, but only some. For all the others it is available however an automatic landromat with token always open (24 hours) in center Porto Santa Margherita. There are besides two dry laundromats opened in office hours.

Q. Is it possibily to assist to the Sunday Service (in church) ?  chiesa

A. Yes, there is a small Catholic church in the entrance of PSM and one new beautiful and big Church in Viale Lepanto. They celebrate functions every day: work at 20.30 o'clock and festive at 07 o'clock -9 / 11 / 21

Q. Do ethnic restaurants exist ?

A. Yes, there are restaurants where to eat good fisch, but also Indian, Chines and Japanes restaurants. But you have also to know that there are good restaurants of pizza because in Caorle there are differet schools of "pizza" and many managers of restaurants are World Champions !

Q. Do fun-parks exist for adults and children in the zone ?  estate3

A. Yes, in Caorle you can access the aquatic Park Aquafollie; the prices are € 17 for the adults and €14 for the childrens up to ten years. But you can directly acquire the tickets in our agency and in that case you will receive a discount of € 4 for the adults and €2 for the children.

Q. Hou far is Caorle from PSM ?

A. They are separated only from the river Livenza and therefore they are practically attached. Caorle is an attractive country of fishermen full of attractive things and shops. Caorle is reachable by car (2,5 Km), or with the bus every 20 minutes (TKT you can buy in our agency), or with the ferry evenry 30 minutes.

Q. Are there supermarkets and commercial centers in the zone ?

A. Yes, there are supermarkets, shops of groceries, shops of attire, of gift articles, sporting articles, restaurants, ice shops and other places of diversion. There are also great commercial centers in the ray of 25 Kms. SOme are following here listed:

* ALIPER in Altanea open 7 days 7 all day

* Center CARREFOUR in Portogruaro (to 500 mts from the motorway tollgate of the highway A4)

* Center IPERCOOP SME in San Donà di Piave

Q. Which sport can I practise in the zone of vacation ?  surf

A. there are different possibilities in the near Caorle, you can have all the information in our office or to make reference to the local office for touris APT for detailed informations calling the nr. +39 0421 81085 or +39 0421 81401

Q. Do I have to divide the domestic rubbish before preparing the pouch of the trash ?

A. Yes, possibly, especially if you are already used to do it this it won't be a problem. Every block of flat in PSM is organized for the diversified harvest of the rubbish. They must be divided in: Damp )organinc) in the small green container, Paper (also wood, bardboards and cork) in the great yellow container, Plastics (also glass, aluminum and metals) in the great white container, Dry (component not riciclable: polystyrene, tetrapak, etc...) in the great clear green. We suggest You to bring from you house the poiches for the harvest of the damp componens since they are not here on sale !. If you have wxhaused batteris you can bring them in our agency, or to bring them to your house.

Q. Is it possible to connect to the INTERNET at PSM ?

A. Yes, but only in some private areas (here there are no public areas that offer the service). You may take your laptop or PDA (smart phone) with WIFI. Our agency will also offer Internet service through wireless connection, or by booking our Windows PC inside. the cost is between 3 to 5 Euro every hour depending on the mode, i.e.: with your computer and connection continuous, or use our computer non continuou ly. Any prints on A4 paper will be priced separately. The service is delivered through ticket with unique disposable lasting our hour. The apartments in the condominium Gallery 3 are the only ones under WIFI service described here, being just abour our agency. Alternatively, some local beaches and bars offer the same service in the city.

 

Payments  cc

Q. If I don't have enough cash money to the arrival, can I immediately pay a part of the bill and then the rest to the departure ?

A. NO. For Bookkeeping motives we have to immediately to receive the whole sum.

Q. In agency, can I pay with banking checks or electronic money, in alternative to the cash money ?

A. Yes, in agency, you can pay with circular banking (pre-paid bank checks) checks als registered to the agency; or with POS Bancomat or Credit Cards Visa and Mastercard.

 

DEPARTURE  valigia

Q. Do I have to pay the cleanings even if the apartment has been polished up to the perfection ?

A. Yes, cleanings are mandatory because we have entrusted a specialized company that besides cleaning deeply, it also effects the disinfection.

Q. At what time do I have to leave the apartment and to redeliver the keys ?

A. The apartment must be leaves free between the hours 09.00 and the 10.00 of the established day.

Q. If I wanted to depart before the established day, as do I have to behave me ?

A. It will be necessary to arrange with the agency the formality. If the departure will happen on time of office it will be enough to redeliver the keys ad after the control in the apartment the moneys deposit will be redeliver to you. If the departure will happen out schedule of office, the keys can be left in the postal box beside the door of the agency; the moneys deposit will be expeditious delivered by mail and deduced the expenses (of postal delivery).

Before the refund of the deposit, our staff will check a random sample of flats to verify the overall conditions of the rented units. If the flats are not cleaned or are damaged, the caution money will be withheld.

The flat or cottage must be left tidy, free of rubbish, bottles, boxes, wardrobe shelves cleaned with fridge empty and defrosted with the door open.

 

SYMBOLOGY

 piscina Swimming pool. N.B. Swimming pools are open from the beginning of June untile the middle of September. Each residence have a special hous to use it. Subject to changes. Please ask for details.

 

animali domestici You can have your pets in this building.

aria condizionata Air Conditioned.

garage Cover Parking place.

lift Lift

non fumatori NO SMOKING in all our flats / cottages

parcheggioParking Place

trasporti pubblici Taxi and Bus close to the building

estate5 Playground area

lavastoviglie Dishwasher

lavatriceWashing machine

forno a microonde 001 Microwave Oven

safe Safe

TV TV: all our flats and cottages have television. In some of these Tv in the bedrooms too. Ask to our stagg

 spiaggiaBeach Service.

CONDOR - MARGHERITA - MIRAMARE obligatory fee paying beach

ZATTERA and MARCO POLO Optional Beach (fee - paying)


Agency ABC

Last connection 26/12/2012